Beyond the Ticket Queue: Reduce IT Support Tickets with Proactive Management
Reduce IT support tickets and resolution times with proactive device management. Explore practical steps for service desk leaders and how ControlUp helps.
Knowledge Hub
ControlUp insights
Practical thinking on controlup, from the engineers who do the work.
Stop Chasing Ghosts: How to Find the Real Cause of Remote Work Lag
When a remote employee says, “Everything is slow,” the helpdesk is handed a symptom, not a diagnosis. For IT leaders, effective remote work performance monitoring begins with finding where that slowdown actually lives. The employee may experience a frozen application, delayed keystrokes or a poor video call. But the cause could sit anywhere in the digital delivery chain:
Rising Hardware Costs: How Can you Extend Device Lifecycles and Reduce IT Spending
Learn how Citrix, IGEL and Unicon help extend device lifecycles, reduce IT spend, improve security and support sustainability goals.
ControlUp for Desktops – Real-time Monitoring for Physical, Virtual and Cloud Devices
ControlUp for Desktops delivers real-time monitoring, AI-driven analytics and automated remediation across physical, virtual and cloud endpoints.
Driving Exceptional Digital Employee Experience with Enterprise Solutions & ControlUp
Enhance employee productivity by delivering exceptional Digital Employee Experience with proactive IT solutions and real-time insights.
Citrix VDA Registration Status Alerts
If a Citrix VDA (Citrix workload) is not in a ‘Registered’ state, then it will not accept user sessions. Put another way, if a Citrix VDA is not in a Registered state, then it is effectively offline. The registration state is a key indicator of a Citrix VDA’s health at the most fundamental level: Having unregistered
Monitoring SaaS Applications: A Crucial Task for IT Departments
SaaS applications have become integral to the operations of many organizations. These applications offer numerous benefits, including cost savings, scalability, and ease of use. However, with these advantages comes additional and significant responsibilities for IT departments. One of the most critical tasks for IT departments is now monitoring SaaS applications. Failure to do so can
Achieve your IT goals with a Citrix Managed Service
Organisations use Citrix Managed Services to create ways to enhance productivity, streamline operations, and ensure seamless access to applications and data from any location, at any time. One of the key strategies to achieve these IT goals through Citrix is to leverage subject matter experts that can provide a robust and flexible platform for secure
ControlUp Secure DX
Watch this video about ControlUp Secure DX module. Secure DX is all about ensuring that endpoints are patched and free from vulnerabilities by using a combination of Real-time Detection, Smart Prioritization, and Continuous Remediation.
DEX – It’s not just an IT focus, but a company focus
Read about how companies worldwide and End-User Computing (EUC) experts are increasingly focusing on the importance of Digital Employee Experience (DEX)
Overcoming Healthcare IT Challenges with Citrix Products
Read this follow-up blog about a deeper deep into the specific Citrix products that can help Healthcare organizations address their IT challenges.
The Importance of Effective End-User Computing Solutions for HealthCare: A Look at Citrix
Healthcare organisations are complex, technologically advanced institutions that rely heavily on IT. This blog will explore the importance of effective EUC solution and the IT challenges they faced
Improve your Intune, with the new ControlUp Enrich
ControlUp has released a new browser plug-in called ControlUp Enrich that provides real-time user experience insights to IT admins and support teams.
Optimise FSLogix with ControlUp Monitoring
If you operate a virtual application or virtual desktop environment (for example Citrix or Microsoft AVD), you may be using FSLogix profile containers to help deliver an optimum user experience (such as consistently fast logon times). If you are running Microsoft Office 365 (i.e. Exchange online), Teams or OneDrive in a virtual environment, you should
ControlUp Monitoring for Microsoft Azure Virtual Desktop
This article calls out just some of the performance metrics included with ControlUp that allow IT Administrators to maximise end-user support for remote work environments and deliver the best digital employee experience.
Principles of the zero-trust security
Why is a zero trust security model needed? The reality of today’s fast-paced, increasingly hybrid work environment positions your business as vulnerable to security breaches. Your employees increasingly rely on their own unprotected devices for work, leveraging SaaS and web-based apps to access your valuable assets and data. By logging into your network and accomplishing
Workplace flexibility is key to the future of work.
Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn’t likely to happen due to the need for workplace flexibility.
While your workforce are working from home: 3 Ways Virtualisation Monitoring Will be of Benefit
More businesses than ever are enabling their employees to work from home at this time. The reliance on your IT environments is more than usual, and your users are depending on quick, reliable access to corporate data. Having total visibility of your infrastructure is paramount in preventing issues and helps you to make sure you