Managed services
Your environment, proactively monitored, optimised and supported, so issues are handled before they reach your users.
When your environment is well managed, your day gets quieter. Fewer escalations, fewer surprises, and the confidence that someone is watching the things that matter. ActiveWatch is our proactive managed service for Citrix and EUC environments, run by the same engineers who design and build them.
You are accountable when systems fail, often for things outside your direct control. ActiveWatch reduces that exposure: we monitor continuously, optimise regularly, and step in fast when you need us, so you can report upward knowing the environment is stable and under control.
Proactive monitoring of your Citrix and EUC environment
Regular optimisation and best-practice tuning
Fast access to senior engineers who already know your setup
Clear, meaningful reporting you can take to senior leadership
Early warning on issues, before they become incidents
Continuous monitoring across your Citrix and EUC estate, tuned to the signals that actually predict problems.
Regular optimisation and best-practice tuning on a set rhythm, not just when something breaks.
Clear, regular reporting in plain language you can take to senior leadership.
Defined response times and a clear escalation path, sized to the level of cover you choose.
Low touch, high reassurance
Think of it as an insurance premium for your environment. A lower-cost level of cover that gives you fast access to expert support from someone who knows your setup and can help resolve issues when you need it.
Book a call about BronzeThe right balance for most environments
Proactive monitoring and regular optimisation on top of expert access.
Book a call about SilverNothing left to chance
Deep, continuous oversight and hands-on management for environments where nothing can be left to chance.
Book a call about Gold| What's included | Bronze | Silver | Gold |
|---|---|---|---|
| Expert support access | ✓ included | ✓ included | ✓ included |
| Environment assessment | ✓ included | ✓ included | ✓ included |
| Proactive monitoring | – not included | ✓ included | ✓ included |
| Regular optimisation | – not included | ✓ included | ✓ included |
| Reporting for leadership | – not included | ✓ included | ✓ included |
| Continuous oversight | – not included | – not included | ✓ included |
| Hands-on management | – not included | – not included | ✓ included |
Firefighting means the environment is running you, not the other way round. Proactive monitoring and regular optimisation make the day quieter, and if we are taking over an existing environment we start with an assessment so we know exactly what we are inheriting.
Escalations reach you when problems are found late. ActiveWatch gives early warning on issues before they become incidents, and fast access to senior engineers who already know your setup. Talk to us about the level of cover that fits.
Someone should be watching all the time, and with ActiveWatch someone is: the same engineers who design and build these environments. A lot of the watching is done with ControlUp, our digital experience monitoring platform.
That is the difference between monitoring and watching a dashboard. We monitor continuously and tune to the signals that actually predict problems, across your Citrix and EUC estate.
You get clear, regular reporting in plain language that you can take to senior leadership, so you can show the environment is stable and under control. It is one of the reasons clients stay with us.
ActiveWatch FAQ
Our proactive managed service for Citrix and EUC environments: continuous monitoring, regular optimisation and expert support, run by the same engineers who design and build these environments.
Bronze gives you fast access to an expert who knows your setup. Silver adds proactive monitoring, regular optimisation and reporting. Gold adds continuous oversight and hands-on management.
Yes, and it is one of the most common ways we start with a client. We begin with an assessment so we understand what we are inheriting, then bring the environment under cover.
Senior engineers who already know your setup. You will not be handed off to a call centre.
Clear, regular and in plain language, written so you can take it straight to senior leadership.
Yes. We manage on-premises CVAD, Citrix Cloud (DaaS) and hybrid estates, and help you decide what belongs where.
Tell us about your environment and we will recommend the right level of cover. Call us, or leave your number and we will come back to you.
