Elite Partner

ControlUp

Visibility and control over the digital employee experience.

What it is

How we work with ControlUp

You cannot manage what you cannot see. ControlUp gives us deep visibility into how your environment is actually performing for users, so we can spot issues early and keep the experience consistent.

What we help with

  1. Digital employee experience (DEX) monitoring
  2. Proactive issue detection
  3. Performance optimisation (a key part of ActiveWatch)

Products

ControlUp One

ControlUp for Compliance, ControlUp for VDI, ControlUp for Desktops, and ControlUp for Apps, all in one platform.

ControlUp for VDI

Monitor, troubleshoot, and optimize every virtual desktop before slow sessions and app crashes interrupt your workforce.

ControlUp for Desktops

Stay in control of every device. Prevent desktop issues before they disrupt employees or flood your IT queue.

Outcomes

  1. Issues caught before users notice

  2. A measurably better user experience

  3. Data behind every decision

The problems we solve

Can you measure the user experience?

You cannot manage what you cannot see. ControlUp gives us deep visibility into how the environment actually performs for users, session by session, rather than how it looks from the data centre. Talk to us about what you are missing.

Issues found before users notice?

Proactive issue detection is the whole idea: problems spotted and fixed before they become tickets. It is a key part of ActiveWatch, where ControlUp does a lot of the watching.

Sessions slow and nobody knows why?

Slow sessions have a cause, and the data finds it, whether it sits in the Citrix stack, the infrastructure or the network. A ControlUp User Experience Assessment is a fast way to get that first honest picture.

Need real digital experience data?

Opinions about performance are cheap; measurements settle arguments. ControlUp puts data behind every decision about the workspace environment, so improvement is measurable rather than claimed.

Want performance tuned proactively?

Visibility is only useful if someone acts on it. We use ControlUp to optimise performance on a regular rhythm, not just when something breaks, with our consultants making the changes that matter.

ControlUp FAQ

Frequently asked questions

What is ControlUp?

A digital employee experience (DEX) monitoring platform that gives deep visibility into how your environment is performing for the people using it.

What is your ControlUp partner status?

We are a ControlUp Elite Partner, and we use the platform daily inside our monitoring and managed services work.

Does ControlUp work with Citrix?

Yes. ControlUp for VDI gives visibility, optimised performance and a better user experience across virtual desktop environments.

Does it cover Microsoft environments too?

Yes. ControlUp for Desktops extends across Intune, Teams, Windows 365 and Azure Virtual Desktop.

Is ControlUp part of ActiveWatch?

Yes. ControlUp does a lot of the watching in ActiveWatch, our proactive managed service for Citrix and EUC environments.

What is DEX monitoring?

Measuring the experience users actually get, not just whether servers are up, so issues are caught early and the experience stays consistent.

Talk to us about ControlUp

If you would rather talk it through than fill in a form, we understand. Call us, or leave your number and one of our team will come back to you.