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DEX – It’s not just an IT focus, but a company focus 

by Conor Lavelle
June 13, 2024
DEX – It’s not just an IT focus, but a company focus

Companies worldwide and End-User Computing (EUC) experts are increasingly focusing on the importance of Digital Employee Experience (DEX). This shift recognizes that a superior DEX is no longer a luxury but a necessity in today’s competitive business environment.

A robust EUC strategy that is focused on delivering the best possible DEX will enhance employee satisfaction, foster innovation, and will drive business outcomes. DEX is emerging as a critical factor in organizational success, prompting a global emphasis on its development and continuous improvement.

Reasons why Companies are focused on DEX:

Productivity and Efficiency:

  • Well-designed digital tools and platforms streamline workflows, facilitate collaboration, and automate repetitive tasks, leading to increased productivity and efficiency. Employees can focus on high-value tasks and projects when they have access to the right digital tools that support their work processes.

Innovation and Agility:

  • DEX fosters a culture of innovation and agility by empowering employees to experiment with new technologies, collaborate across teams and departments, and adapt to changing business needs and market trends. A dynamic digital workplace encourages creativity, experimentation, and continuous improvement.

Business Outcomes:

  • Companies delivering a great employee experience through technology have better employee engagement that drives business outcomes. A revamped online work environment leads to less time requesting support and more time for big ideas.

Employee Satisfaction:

  • A positive DEX contributes to higher levels of employee satisfaction and morale by providing employees with intuitive, user-friendly digital tools and platforms that enhance their productivity and efficiency.

Customer Experience:

  • Employees who are satisfied with their digital work environment are better equipped to deliver exceptional customer experiences. By providing employees with the tools and resources they need to deliver high-quality products and services, Companies can enhance customer satisfaction and loyalty.

Retention and Recruitment:

  • Companies that prioritize DEX are more likely to retain top talent. A positive digital workplace experience demonstrates to current and prospective employees that the Company values their well-being and invests in providing them with the tools and resources they need to succeed.

Watch Back

Earlier this year, Enterprise Solutions ran a three-part webinar series hosted by Shane O’Neill called “Happy User, Happy IT”. The series was a dynamic three-part webinar series, where we invited industry Experts to discuss pivotal realms of delivering a positive Employee Experience and its profound impact on both end-users and IT departments.

Each 40-minute webinar discussed 3 different aspects to improving DEX within a company by monitoring and issue resolution, infrastructure strategy and the use of AI.

You can watch on the webinars on demand here: “Happy User, Happy IT” Webinar Series

If you have any questions about any of the technologies or strategies discussed on the webinar, please contact on asktheexpert@enterprise-solutions.ie and we can schedule a chat with one of our EUC experts.



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