ActiveWatch

ActiveWatch is Enterprise Solutions' Citrix Managed Service offering. We proactively manage, monitor and optimise your Citrix environment ensuring the delivery of a high-quality service to your end users. 

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Preventative & Proactive

Do you have the stress of not knowing how to fix issues you’ve never seen before?

Optimization

Do your users have complaints about the performance of your Citrix environment?

Support

Do you want to keep maintaining systems yourself or focus on your strategic IT requirements?

What is ActiveWatch?

ActiveWatch is Enterprise Solutions' Citrix Managed Service offfering. We proactively manage, monitor and optimise your Citrix environment ensuring the delivery of a high-quality service to your end users. 

Our team want to maximize your investment in Citrix solutions without the need to dedicate internal resources to monitoring, expansion, stabilization and management tasks. With ActiveWatch, you have access to skilled & certified technical engineers, with 24x7x365 support with Citrix best practice delivery​ and priority Citrix technical support 

As Citrix Platinum Partners since our inception, we have seen it all when it comes to Citrix environments. Troubleshooting, issue solving and environment maintenance come naturally to our team of Citrix experts after years of hands-on experience and training for each product.

ActiveWatch

Preventative Maintenance

To ensure stability and frequent fixes for known issues, reducing support calls and increasing employee productivity, you need to be maintaining and monitoring your environment.

We put out the “fires” that can be prevented, ensuring you are never left in an unavoidable and unpredictable state. Your environment remains streamlined and secure at all times.

ActiveWatch prevent unnecessary issues with features such as critical Citrix service monitoring, environment health checks, vendor patch & hotfix applications.

Especially prevalent during the COVID-19 pandemic, users are working remotely with no IT access to devices. This puts a strain on IT systems as limited access to devices can leave your users at risk. Our team takes care of all latest approved updates so that your Citrix environment remains secure and your users are never at risk.

ActiveWatch

Proactive Monitoring

Break/fix is no longer an acceptable way to manage an IT environment. Users want to deal with as little disruption as possible, which means environments must be proactively monitored to catch issues before they cause reactions.

ActiveWatch does just this. It is designed for quick resolution of problems before users become aware and systems are affected. Monitoring tools allow us to quickly pinpoint an issue to its root cause.

Proactive monitoring allows us to manage, track and address stabalisation issues. Your environment is monitored continually which allows us to improve your Citrix performance and stop performance issues in their tracks, before your users even notice them.

ActiveWatch

Optimization

Become a proactive system rather than reactive problem solver. Strategic reviews & recommendations with scheduled service review meetings gives you the clarity you need to drive ongoing operational improvement that deliver genuine competitive advantage.

Working alongside our consultants to drive genuine transformation within your business, we advise you on strategic projects & recommendations with scheduled service review meetings

Our team does the remediation work for you, so you can get on with other priorities.

We look after improvements, capacity planning and provide the expertise required to monitor, manage, and keep your systems running, leaving you free to focus on your customers or other strategic IT requirements.

ActiveWatch

Support

As Citrix Platinum Partners with Ireland’s leading Citrix Team, we are here to support your team in managing your Citrix environment. We provide priority, expert support for your Citrix environment with a Citrix authorized support program.

As Platinum Partners, our specialists have escalation abilities to Citrix Support. Our team of Citrix Experts follow Citrix best practice delivery and includes multi-level support including priority Citrix technical support.

Taking support calls at our expert helpdesk with optional 24x7x356 support available, you no longer have to maintain systems yourself and instead focus on your strategic IT requirements.

Why choose us

We are an award winning Citrix Platinum Partner, and the only Irish Partner to hold all Four Specializations at a Platinum level. As a Citrix Platinum partner, our leading Citrix Team has successfully delivered and managed hundreds of complex Citrix solutions, our engagement experience spans from 5 – 5,000 user sites. We have the largest Citrix technical team in Ireland made up of IT experts and cloud consultants with an extensive skill-set across the entire Citrix product portfolio. As Citrix Platinum Partners, our team works work closely with various Citrix departments across the world on sales, implementation, support and consultancy.

Citrix Platinum Partners

Enterprise Solutions are a Citrix Platinum Partner holding specialisations in all four areas; Networking for Datacentre, Networking for Apps & Mobile Security, Mobility, and Virtualization.

Leading Citrix Irish Partner

Enterprise Solutions are the first Irish Cloud Success Partners, having been asked by Citrix to be one of the first EMEA partners to qualify for this partnership. We are also the first Irish partner to hold a Platinum Workspace Accreditation.

Supported by an Expert Team

Enterprise Solutions have the largest leading Citrix Team in Ireland with experience and knowledge on the entire Citrix portfolio, with a Citrix CTP included.

Our recent work

15 Apr 2021

Our Rural Future: A Rural Remote Worker’s Thoughts

In March 2021, a new government initiative “Our Rural Future” was announced. With the introduction of this legislation, employees will have the legal right to request remote working. So, how can the policy benefit businesses and/or people going forward?
Read More

10 May 2021

The Great Office Return? – The Hybrid Model Is Here To Stay

In March 2021, a new government initiative “Our Rural Future” was announced. With the introduction of this legislation, employees will have the legal right to request remote working. So, how can the policy benefit businesses and/or people going forward?
Read More

27 May 2021

The Right to Disconnect and Tech: Opposing Concepts or Empowering Combination?

As of April 2021, all employees officially have the Right to Disconnect from work and have a better work-life balance, after Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar TD brought in a new Code of Practice.
Read More

Want more information

Contact our team today

James O'Donovan

James O'Donovan

Citrix Cloud Success Manager

James is well versed in all things Citrix, with a proactive approach to his own work James puts the needs of his customer first and looks to how Citrix and Enterprise Solutions can empower a business.

james.odonovan@enterprise-solutions.ie

We'd love to hear from you