ActiveWatch

Preventative Maintenance

To ensure stability and frequent fixes for known issues, reducing support calls and increasing employee productivity, you need to be maintaining and monitoring your environment.

We put out the “fires” that can be prevented, ensuring you are never left in an unavoidable and unpredictable state. Your environment remains streamlined and secure at all times.

ActiveWatch prevent unnecessary issues with features such as critical Citrix service monitoring, environment health checks, vendor patch & hotfix applications.

Especially prevalent during the COVID-19 pandemic, users are working remotely with no IT access to devices. This puts a strain on IT systems as limited access to devices can leave your users at risk. Our team takes care of all latest approved updates so that your Citrix environment remains secure and your users are never at risk.

ActiveWatch

Proactive Monitoring

Break/fix is no longer an acceptable way to manage an IT environment. Users want to deal with as little disruption as possible, which means environments must be proactively monitored to catch issues before they cause reactions.

ActiveWatch does just this. It is designed for quick resolution of problems before users become aware and systems are affected. Monitoring tools allow us to quickly pinpoint an issue to its root cause.

Proactive monitoring allows us to manage, track and address stabalisation issues. Your environment is monitored continually which allows us to improve your Citrix performance and stop performance issues in their tracks, before your users even notice them.

ActiveWatch

Optimization

Become a proactive system rather than reactive problem solver. Strategic reviews & recommendations with scheduled service review meetings gives you the clarity you need to drive ongoing operational improvement that deliver genuine competitive advantage.

Working alongside our consultants to drive genuine transformation within your business, we advise you on strategic projects & recommendations with scheduled service review meetings

Our team does the remediation work for you, so you can get on with other priorities.

We look after improvements, capacity planning and provide the expertise required to monitor, manage, and keep your systems running, leaving you free to focus on your customers or other strategic IT requirements.

ActiveWatch

Support

As Citrix Platinum Partners with Ireland’s leading Citrix Team, we are here to support your team in managing your Citrix environment. We provide priority, expert support for your Citrix environment with a Citrix authorized support program.

As Platinum Partners, our specialists have escalation abilities to Citrix Support. Our team of Citrix Experts follow Citrix best practice delivery and includes multi-level support including priority Citrix technical support.

Taking support calls at our expert helpdesk with optional 24x7x356 support available, you no longer have to maintain systems yourself and instead focus on your strategic IT requirements.