Our Specialist Support team becomes an extension of our clients’ support teams, providing additional resources or skills that may not exist within their organisation. Enterprise Solutions’ aim is always to make IT work to our customer’s benefit, allowing you to concentrate on your core business activities while Enterprise Solutions look after your IT requirements.
Our highly skilled and qualified engineer team excels in assisting and advising customers to resolve issues throughout your environments. When a software or hardware vendor is required to get involved, whether it’s a private fix or further root cause analysis, our strong partnerships with leading IT vendors enable us to escalate incidents quickly and easily, ensuring a satisfactory answer for our clients. All the time our Specialist Support teamwork as the single point of contact.
Enterprise Solutions offer a range of managed services to meet your needs from a fully managed IT service to specialist support agreements which can be tailored to complement your individual IT requirements. As we onboard a customer we ensure that throughout the life cycle of the service their environment is up to date, running at optimum performance and making use of all the latest features available. As a result, we provide proactive services such as annual health checks and ensure our team stays up to date with emerging technologies by continuously upskilling in the latest technologies releases. This ensures that Enterprise Solutions Support Services not only support our customer’s environments but maintain and enhances their platforms, continuously adding value for them.
We believe that our clients, our partners, and our employees are key to our success and that these pieces combined makeup who we are. Enterprise Solutions is a team of skilled and committed professionals aimed at providing superior solutions consistently.
- Proof of Concept Service
- Health Check Service
- Statistics & Reporting Services
- Periodic Environment Checks
- Patch Management
- Roadmap & Strategy Sessions
- Proactive Monitoring
- User Experience Monitoring / Reporting