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Gore & Grimes Case Study

Gore & Grimes is one of Ireland’s leading mid-sized law firms. The firm is a full service law firm and for many years has provided legal services to a wide variety of persons and companies located in Ireland or proposing to establish a base here. The firm has built its business and reputation on the fundamental principle of seeking at all times to give a first-class legal service to its clients. To this end, the firm has always striven to attract, retain and invest in a team of people who can provide its clients with both expert legal advice and sensible, commercial and cost-effective solutions to their problems. Their offices are based at Cavendish House, Smithfield, Dublin 7, centrally located beside the Four Courts

The Requirement

Gore & Grimes needed to purchase IT as a service, to allow better service to their staff and customers. They needed to ensure IT service allowed them improve efficiencies and take advantage of current technology without the cost of in-house IT resources while allowing the Partners and associates to work from anywhere.

The Challenge

There was no specific IT department, go-to person or IT lead within Gore & Grimes. This was being handled by an experienced legal partner whose time could be more efficiently used. The practice and industry demanded the IT world be embraced. With limited in-house experience and knowledge of IT, the business wanted a cost effective, fixed IT service solution.

The Solution

Enterprise Solutions provided a ‘Total Care’ managed services IT solution, encompassing a complete product refresh, an IT helpdesk, maintenance and on-site support, engineer visits on request, remote management, a preventative maintenance routine and management of 3rd party service providers. By having a single point of contact, Enterprise Solutions became an integral part of the Gore & Grimes team allowing them to focus on their business and gain the efficiencies they required. The complete project is run on a three year cycle with fixed monthly IT costs. This allows for Enterprise Solutions to provide a complete service to the business which has resulted in a reduction on IT spend and increased service to the users

The Outcome

Gore & Grimes now has a fully functional IT department with all of the skills and services required at a fixed monthly cost. Enterprise Solutions is an extension of Gore & Grimes infrastructure and ensures they are able to operate in an efficient and competitive manner. They also have a remote access solution that provides the Partners the flexibility they were previously without, thus allowing productivity anytime from anywhere. Now in its third, three-year, rotation Enterprise Solutions and Gore & Grimes continue to work in partnership.