Citrix Consultancy & Support Services
Whether you require the integration of a specific technology, are trying to define and deliver a long-term IT investment strategy or just want to improve overall performance, our Citrix Consulting Architects and Specialist Support Teams can provide all the Citrix expertise, specialist knowledge and engineering manpower required to enable you to reach your goals.
Enterprise Solutions is proud to partner with Citrix as a leader in the transition to software-defining workplaces, and transforming business environments, focusing on mobility, reducing complexity and integrating multiple devices, apps, locations and cloud technologies. We’ve seen our customers reap the rewards from being part of this transformative technology and as Citrix says, “We believe that what we do is more than a game changer, it’s a life changer”.
So, whether it’s to enable mobile work styles or deliver complete cloud services, our Enterprise Solutions Citrix Consultancy team has all the enhanced Citrix expertise and end-to-end experience to successfully deploy highly bespoke, value-add Citrix solutions for a wide spectrum of business needs.
“Your investment doesn’t stop when the solution is implemented, and neither does our expertise.”
Enterprise Solutions maintains a tradition of excellence in our work with our partner Citrix. In 2015, we have won two awards to recognise our commitment to Citrix products. The first is the Worldwide 2015 Citrix Innovation Award for our work with our customer Aer Lingus. This is the first time an Irish company has been nominated for, and won the award. The second was the Citrix 2015 Outstanding Achievement Award.
Enterprise Solutions and Citrix
For over eighteen years Enterprise Solutions has been a certified Citrix Gold Partner and a valued Gold Solutions Advisor. As an expert Citrix Consultancy Company, our team of seasoned consultants has proven success in providing enhanced Citrix IT expertise to an array of customers. These customers engagements range from 5 to 5,000 user sites and come from a wide variety of sectors including enterprise, small business and service providers.
The secret to Enterprise Solutions’ success is that we realise it’s not just about the pioneering technology. Whatever phase of the product lifecycle a client might be in, risk reduction and optimum return on investment for any virtualisation solution is heavily dependent on the quality of design, planning, smooth deployment, experienced implementation of the technology and on-going maintenance.
Citrix Certified Specialisations
Enterprise Solutions have been awarded a Citrix Virtualization Specialist and a Mobility Management Specialisation as part of the Citrix Solution Advisor (CSA) program.
As a recognized Citrix Specialist, Enterprise Solutions is able to provide immense value and satisfaction to our customers and their investments in Citrix technologies. With Citrix Specializations in Virtualization and Mobility, Enterprise Solutions has demonstrated the skills and ability needed to successfully plan, build, manage and support multiple aspects of complex, technical projects using Citrix Solutions.
To achieve these specialisations, the Enterprise Solutions dedicated staff undertook extensive training to acquire the most up to date set of skills available. Subsequently they needed to acquire customer validations and passed a challenging practicum simulating a Citrix engagement, which was validated by a Citrix expert.
The certification is a result of the Enterprise Solutions dedication to training and upskilling as well as a high-level of expertise and commitment to Citrix technologies as a core part of the business.
Our Citrix Consultancy Team
Our Citrix Consultants are highly personable, skilled business Solutions Architects, Technical Support Experts, Subject Matter Experts (SMEs) and IT Software Engineers all of whom are specialists in their own field. This expertise enables us to integrate Citrix solutions with many other complementary software products, including eG innovations, RES Software, SMS Passcode and infrastructure technologies thereby creating unique, fully integrated, tailor-made solutions that seamlessly drive our clients’ businesses whilst adhering to their budget requirements.
From initial concepts, design and deployment right through to maintenance and updates, our Citrix consultancy team are always available to support customers, ensuring their business is delivered securely, their productivity increased and a maximum return on investment delivered in the shortest turnaround.
Our core competencies include:
- Citrix XenApp
- Citrix NetScaler
- Citrix XenMobile
- Citrix XenDesktop
- Citrix Receiver
- Citrix ShareFile
- Citrix Provisioning Server
- Citrix CloudBridge
- Citrix Web Interface
- Citrix AppDNA
- Citrix Workflow Studio
- Password Manager
- Citrix Access Gateway
- Citrix SmartAuditor
Citrix Support and Managed Services
Your Citrix investment doesn’t stop when the solution is implemented and neither does our expertise. Virtual environments are complex and by combining virtual layers such as Server, VDI, application virtualisation or mobility solutions the infrastructure becomes more complex and interdependent.
We manage and improve Citrix environments for our customers, consistently maintaining high performance access every day. This enables our customers to focus their valuable resources on other important areas of their business.
Working as closely with Citrix as we do allows us to continually offer updated product information, custom product configurations and direct support to all our customers thereby achieving the highest levels of IT efficiency and manageability. This proactive Citrix support service is provided, as always, by our expert Citrix engineers to ensure you get the quickest response and simplest resolution to any problem.
Examples of our support services include:
- Multi-level support
- Access to a full team of qualified Citrix technical experts and architects
- Unlimited calls
- Escalation to Enterprise Solutions senior Citrix virtualisation architects and consultants
- Priority escalation to Citrix support via the Citrix authorised support program
- Active management of Citrix environments
- Preventive maintenance health checks
- Citrix performance tuning
- Service level reviews & reporting
- Out of hours support
- Critical on-site support
- From 2 hour response
- Transparent ticketing system withregular call status updates